Terms and Conditions
BOOKING A COLLECTION
Contact us either via this web site or by phone and we will arrange to collect your laundry from your home or any other convenient for you place between 6 pm to 10 pm every day. Our minimum order value is ?20 for areas within 4 miles from BR1, and ?25 for further areas. If you fail to reach the minimum you'll still be charged ?20, ?25 respectively.
COLLECTION AND DELIVERY
We have full public liability insurance, so as soon as we collect your ironing it is in safe hands. We aim to keep our turnaround times to 48 hours. Collection and delivery is free in the area we cover (please see our Coverage page for details) and is always made by mutual agreement.
Although we always try to be flexible and respond to your needs, if you are not available when we try to collect or deliver at the agreed time or day we have to make a small charge of ?3 per one way trip to cover the additional mileage.
OUR QUALITY SERVICE
All ironing is carried out in a completely smoke-free and pet-free environment. Our staff is highly experienced. All adult garments such as shirts, blouses, trousers and skirts are returned on hangers. Hangers are to be provided by you; any items that are not put on hangers will be neatly folded and placed back in the bag once ironed.
PLEASE NOTE
Any clearly damaged garment will be returned to you un-ironed to avoid any misunderstanding.
We don’t iron or launder underclothes.
Any items requiring specific care for ironing or laundering are customer's responsibility to warn us.
All outer clothes such as skirts or trousers are ironed using ironing cloths to prevent shiny areas.
We only take responsibility for the clothes once they are in and until they are in our possession. Any damage before or after that is not our responsibility. Please inspect your clothes within 24 hours of receipt to avoid any misunderstanding.
We don't take responsibility for clothes not requested for 30 days after the initial delivery date.
LOST ITEMS
We don't take responsibility for any items forgotten in pockets or anywhere in the garments for ironing.
PAYMENT
Payment is due on return of ironed items. We accept payment by cash or cheque and we will provide a receipt for your records.
OUR GUARANTEE
If you are not completely satisfied with the quality of our ironing we will re-iron the item free of charge or allow a credit against your next order. In the unlikely event of items becoming damaged during ironing our compensation is limited to the value of the item(s) up to a maximum of ?40 in total upon receipt showing original cost(one item is assessed to 50% of receipt price). Any missing or damaged items must be reported within 24 hours of delivery.
All prices are subject to change.
We reserve the right to cancel any customer/order that fails to agree to our Terms & Conditions.
Please understand – by using our services you have agreed to our Terms & Conditions listed above.
PRIVACY POLICY
This privacy policy is to explain how Cheap Ironing Services control and process your data. This involves the collection, usage, disclosure, transfer, storage and disposal of your data.
We take looking after your personal data very seriously and take the utmost care to ensure your data is secure.
This Privacy and Cookies Policy explains the following:
? What information Cheap Ironing Services may collect about you;
? How Cheap Ironing Services will use information we collect about you;
? When Cheap Ironing Services may use your details to contact you;
? Whether Cheap Ironing Services will disclose your details to anyone else;
? Your choices regarding the personal information you provide to us;
? The use of cookies on the Cheap Ironing Services website and how you can reject cookies.
Cheap Ironing Services is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all applicable laws concerning the protection of personal information; including the Data Protection Act/General Data Protection Regulation 2018 (these laws are referred to collectively in this Privacy and Cookies Policy as the "data protection laws").
What information will Cheap Ironing Services collect about me?
We collect information about you when you:
? Book a collection by telephone or email
? Contact us in any way regarding our service
You will be asked to provide certain information such as your contact details. We will store this data and hold it electronically.
How will Cheap Ironing Services use the information it collects about me?
We will use this data to fulfil our agreement with you. We may use information that you provide or that is obtained by us to contact you via:
? telephone
? SMS text message and other electronic messages such as WhatsApp
We don't give away your information to any third parties.
When will Cheap Ironing Services contact me?
We will only contact you in regards to your booking - for confirmation and arrangements for collection/delivery. We may contact you as well in regards to questions you have asked us or to request for unpaid ironing.
How long will Cheap Ironing Services keep my information?
We will hold your personal information on our systems for as long as is necessary for undertaking of the relevant activity. If no bookings have been made for 3 months, your details will be deleted from our system.
Can I request that my data be deleted?
If you wish for your data to be deleted please contact us.
Third party
Cheap Ironing Services will not share data with any third party organisations.
Can I find out what data Cheap Ironing Services holds about me?
Under the General Data Protection Regulation you have the right to request a copy of the personal information Cheap Ironing Services holds about you and to have any inaccuracies corrected or your data deleted.
Use of cookies on our website
We don't use cookies.
Other information collected from web browsers
Your web browser may also provide Cheap Ironing Services with information about your device, such as an IP address and details about the browser that you are using. We use information provided by your browser or by the link that you have clicked to understand the webpage that directed you to Cheap Ironing Services.
Updates to this policy
This policy replaces all previous versions and is correct as of 25 May 2018. This Privacy and Cookies Notice may be updated from time to time so you may wish to check it each time you submit personal information to Cheap Ironing Services. The date of the most recent revisions will appear on this page. If you do not agree to these changes, please do not continue to submit personal information to us.